Cancellation and Returns

CANCELLATIONS AND RETURNS

When will I get my refund?

If you want refund in your bank account it will take 5-7 working days and if you want store credits, it will be initiated in 24-48 hours.

How do I return or replace a product?

Just contact us and place a request for return or replace, and we will take care of the rest. You can return a product to _abc.com_ if:

Within 10 days of receipt of your order
Faulty/defective product
Physically damaged product
Unhappy with the product quality
The product is different from description on the website
Size/Fit issue

We’ll arrange for pickup of your package within 4 working days of receipt of your request through one of our courier partners.

How do I cancel my order?

You can cancel your order any time before the shipping of your product. Just contact us for support. We will cancel it and initiate your refund.

What do I do if I receive wrong product?

If you receive a wrong product, we request you to report your concern through our Contact Us form or call us within 10 days of receipt of your order. We’ll get back to you and arrange reverse pickup for the product within 4 working days of receipt of your complaint. You can choose to have refund/replacement of the product.

What do I do if I receive a faulty product?

If you receive a faulty product, we request you to Contact Us within 10 days of receipt of your order. We’ll arrange reverse pickup for the product within 4 working days of receipt of your complaint and inspect the product. If the product is found to be faulty/defective, we’ll exchange it for you/refund the entire amount, as per your request.

What are the Terms and Conditions for return/replacement?

Our 10 days return and exchange policy ensures that you have a hassle-free shopping experience with _abc.com_. Our service guarantees your purchase and gives you 100% of your money back in case we falter on our commitments. Following are the terms and conditions for return/replacement.

Products must be in their original condition
Only unused, unaltered, unsoiled products with their original tags will be accepted
Brand packaging should be intact
If the product value is less than Rs. 1000, amount will be refunded in Store credit which can be used in parts or fully in the next 1 year
Brand's policy shall apply for specific branded product. We source branded products and these products are bound by brand policies of repair, exchange, refunds and cancellations thereby binding the customer with the same
Replacements will be made basis availability of that product on the website

I am not satisfied with the quality of product I received. What should I do?

Dont worry! If you are not satisfied with the quality of your product, we request you to report your concern through our Contact Us form or call us within 10 days of receipt of your order. We’ll arrange reverse pickup for the product within 4 working days of receipt of your complaint, check for the product quality and if approved, we’ll initiate refund/replacement of the product as per your request.

I bought an item and it does not fit my size. Can I change it?

Absolutely!! _abc.com_ offers a “No question asked size change policy” for your apparel and footwear. You can get the size exchanged anytime whilst sitting at home. Report your concern through our Contact Us form or call us within 10 days of receipt of your order. We’ll get back to you and arrange reverse pickup for the product within 4 working days of date of receipt of your complaint and replace with the right size.

What do I do if the product received is physically damaged?

If you receive a physically damaged product, we request you to report your concern through our Contact Usform or call us within 10 days of receipt of your order. You will then be requested to share images of the product. Once approved, we’ll arrange reverse pickup for the product within 3 working days of receipt of your complaint, check for the physical damage and if approved, we’ll initiate refund/replacement of the product as per your request.

How long will it take to cancel my order?

We take 1-2 business days to cancel your order and initiate refund if applicable. You will be intimated once cancellation is complete.

What if I choose to have replacement and the product is sold out on _abc.com_?

Replacements are made basis availability of the product on the website. If the product is not available on the website, we’ll initiate refund after your confirmation.

What do I do if product received is different from the description on _abc.com_?

If you receive a product that is different from the description on _abc.com_, we request you to report your concern through our Contact Us form or call us within 10 days of receipt of your order. You will then be requested to share images of the product. Once approved, we’ll arrange reverse pickup for the product within 4 working days of receipt of your complaint. You can choose to have refund/replacement of the product.

Is there any item not eligible for return/replacement?

All items which can be resold are always eligible for return. The following items are not eligible for return/replacement:

Items that have been worn/washed/soiled
Innerwear, lingerie cannot be returned on account of hygiene
Products which were sold as combos/sets, are not eligible for return/replacement as individual items
Seal open branded electronic items cannot be returned in case of not being happy with the product as they can’t be resold
In case of branded electronic items, brands’ return, repair and replacement policy will apply

Do I need to pay the courier company to send my product back? Will I get the money back?

If we arrange the pick up of your product, you don't need to pay anything. In case we are unable to arrange a reverse pickup for you, we’ll inform you and request you to return the product via any other courier. We will refund the amount the full courier amount in Store Credits up to Rs. 400

GO TO TOP